Information Technology

Welcome to the LEA Portal Knowledge Page

 
FAQ
 

The LEA Portal is now available for Lamar University students, faculty, and staff, and other users.

This portal replaces the existing password reset site and provides a simpler, self-service location for managing your Lamar Electronic Account (LEA). In addition to replacing the previous Password Reset tool, the LEA Portal now allows you to manage your password and Duo multi-factor authentication devices from a single location.

Through the portal, you can:

  • Manage and reset your LEA password
  • Recover your LEA username
  • Update account recovery information
  • Manage Duo multi-factor authentication devices

Recommended Action:
While it is not required for you to make any changes to your account, we strongly encourage you to sign into the LEA Portal and verify your recovery email address and mobile phone number located under My Profile to ensure you can successfully reset your password or recover your account in the future.

 

What's Changed?

  • Password management and Duo device management are now available in one location.
  • Security questions are no longer required for LEA account management.
  • A new feature of recovery email and mobile phone number is available.
  • The recovery email addresses and mobile phone numbers can be used to recover your username or password.

What Has Not Changed?

  • Your existing LEA username has not changed.
  • Your existing password has not changed.

FAQs

  • What is the LEA Portal?

    The LEA Portal is the central place where you can manage your LEA account and access settings.

    Through the portal, you can:

    • Reset or change your LEA password
    • Manage your DUO authentication devices
    • Update your recovery email address
    • Update your recovery mobile phone number
    • Look up your LEA username
  • What does Claim Status mean?
    The Claim status indicates whether you have completed your LEA account activation. You must claim your account before you can access any Lamar services that require LEA credentials.
  • How do I claim my account?
    For new users, you will receive an activation email with LEA account claim instructions once your account is created in our system. Follow the instructions given in the email. Or, you can visit the LEA Portal page and click Claim your LEA.
  • Why isn't my personal email address recognized when I try to recover my username or password?

    The LEA Portal uses the personal email address that is currently on file in Banner to help verify your identity when recovering your username or resetting your password.

    If your personal email address is not recognized:

    1. Log in to Self-Service Banner from the LU Connect page and verify that your personal email address is correct. 

    2. If needed, update your personal email address in Self-Service Banner. 

    3. Allow 30 minutes for the updated information to synchronize with the LEA Portal.

    4. After 30 minutes, try the username recovery or password reset process again.

    If you need immediate assistance or cannot wait for the update to synchronize, please contact the IT Service Desk for help with your LEA username or password.

  • I never received my LEA account claim email. What should I do?
    • Check your Spam or Junk mail folder
    • Verify you are checking the correct personal email account that LU has on file for you.

    If you still cannot locate the email, contact the LU IT Service Desk.

  • Why is my authorization code not working?
    An authorization code may become invalid if:
    • A newer code was generated
    • The claim process has already been completed
    If you continue to receive an error, contact the LU IT Service Desk.
  • How do I reset my password?
    Select the “Forgot Password” option provided in the LEA Portal Sign-On page. You will be asked to verify your identity using your personal information and previously added recovery methods.
  • Will I receive a temporary password?
    No. You will create your own password.
  • Can I manage my multi-factor authentication (MFA) devices?
    Yes. From the “My Security” tab in the LEA Portal you can manage your DUO authentication devices.
  • Can I change my LEA account recovery information?
    Yes. From the “My Profile” tab in the LEA Portal you can manage your recovery email and phone.
  • Can I use my Lamar email as my recovery email?
    No. Your recovery email address must be a non-Lamar email account.
  • What if I am both an Employee and a Student?
    Your access is under one single account. The system supports multiple affiliations and role-based access.
  • What if I am both a student and a Student Worker?
    You will have both a standard account and a student worker account. Each account will need to be claimed separately.
  • I forgot my LEA username. How can I find it?
    Select the “Forgot Username” option provided in the LEA Portal Sign-On page. You will be asked to verify your identity using your personal information and previously added recovery methods.
  • How do I change my legal name?

    If you need assistance with updating your legal name, please see below:

    • For Faculty/Staff: Contact the HR Department.
    • For Students: Contact the Registrar's office.
    • For Vendors: Contact the IT Service Desk.
  • Can I change my display name?

    Yes. You can change your Preferred First Name only. If your last name has changed, please contact HR or the Registrar office. 

    To change your Preferred First Name:

    1. Log in to Personal Information Self-Service 
    2. Select Personal Information 
    3. Click Edit (at the top right corner) on the Personal Details section. 
    4. Enter your Preferred First Name. 
    5. Allow up to 24 hours to see the change across multiple systems (Teams, LU Email, etc.)

  • Can I change my username?
    No. Your LEA username cannot be changed once it has been assigned.
  • I accidentally closed the browser during the account claim. What do I do?

    Most account claim processes can be resumed by returning to the claim link and entering your information again. 

    If you receive an error, clear your browser cache and restart the browser prior to clicking the link from your email. Another option is to access the LEA Portal from the LU Connect page and selecting Claim your LEA.

    If you are unable to continue, contact the LU IT Service Desk.

  • I am getting "We are sorry...Cookie not found" error. What do I do?
    You will need to go back to the login page. There is no need to clear the cache.
  • When do I need to use my personal email vs my recovery email?

    Your personal email address is used during the account onboarding process and is required when setting up your LEA account. This email is also required to reset your password or lookup your LEA username.


    Your recovery email address is required as an account recovery method that can help you regain access to your account if you forget your username or password.


    When you need to verify your identity, you may be given the option to receive a verification code through either your personal email address or your recovery email address, provided both are available on your account.

  • Associated Resources:

    IT Services and Support